CASE STUDY

Fix the Foundation.

Then Build What’s Next.

A regional healthcare organization learns that finishing an implementation and running one are two different things.

QUICK FACTS

Customer: East Alabama Health
Location: Alabama, USA
Profile: Regional healthcare authority operating a hospital system and medical center
Services: Supply Chain Remediation, System Configuration, Targeted Training, Managed Services
Industry: Healthcare
Sales Contact: Grant Crowell

East Alabama Health had Lawson V10 running successfully for finance, but ran into trouble after expanding into supply chain. The implementation was complete, but the system was not configured to support how the organization actually operated. GForce stepped in to remediate the environment, retrain the team, and build a stable foundation for what comes next.

HISTORY WITH THE CLIENT

East Alabama Health had an existing relationship with GForce from a prior finance optimization initiative. Knowing GForce's expertise in the Lawson Finance and Supply Chain space, East Alabama engaged GForce to address configuration gaps from a previous implementation that were creating daily friction. GForce came in not to start over, but to get the existing system working the way it should, and to stay involved as a long-term resource.

THE STORY

East Alabama Health had been running Lawson V10 for finance and wanted to expand into supply chain management. An implementation with a previous partner was technically complete, but the system had not been configured to match actual operational processes. Staff were working around the system rather than with it.

Inventory management was unreliable, key modules were not functioning as intended, and the team lacked training and confidence to use what was already available.

THE CHALLENGE

Supply chain implementation complete but not functioning correctly
Physical inventory unsupported by reliable processes or accurate data
EDI issues creating downstream errors throughout the environment
MSCM configuration misaligned with operational requirements
Auto-replenishment and replenishment defaults set up incorrectly
Staff untrained on core supply chain modules
Security, user access, and documentation inconsistent throughout

East Alabama Health engaged GForce based on their Lawson V10 depth and a track record of practical, hands-on delivery. GForce had the expertise to diagnose what was wrong and fix it without recommending a wholesale change the organization was not ready for.

WHY GFORCE WAS CHOSEN

The implementation was finished, but the system did not meet the client’s needs.

HOW GFORCE RESPONDED

System Configuration and Business Process Review

GForce conducted a thorough review of the supply chain environment and found configuration gaps impacting reconciliation capabilities throughout. The team addressed complexities to improve automated job timing, reviewed intercompany setup, and reconfigured the system to reflect how East Alabama Health actually operates. Now that the supply chain environment has been stabilized, East Alabama Health has decided to continue its partnership with GForce for ongoing support.

Targeted Training

GForce delivered training across various supply chain management areas, reflecting the trust built through engagement and consistent access to resources. An AP Invoice Automation project is also underway in an effort of continuous improvement on the finance side of Lawson V10. GForce consultants went on-site to support three full physical inventory counts over two months, dedicating two full days per count. The hands-on presence helped establish a reliable inventory baseline and repeatable processes around it.

THE RESULTS

The engagement closed the gap between a completed implementation and a functioning one. East Alabama Health now has a stable supply chain environment, a trained team, and a trusted partner positioned to support continued growth.

Stable Supply Chain Operations

Supply chain processes reflect operational needs, with fewer disruptions and reliable data.

Trained, Confident Users

Staff are equipped to use available services effectively and without workaround complexities, reflecting a partnership built on trust.

THE TAKEAWAY

A completed implementation is not the same as an effective one. When system configuration doesn’t reflect how an organization actually operates, workarounds develop and complexity increases. Closing those gaps requires targeted problem-solving rather than a full transformation. Having the right partner to align functionality with real operational requirements is key to turning system configuration into real value.