Transforming Rio Rancho: How Infor and Partners Made It Possible

OPPORTUNITY OVERVIEW

The City of Rio Rancho is the third-largest city in New Mexico, serving more than 112,000 residents across public safety, utilities, public works, parks and recreation, and other municipal services. After saving for this initiative for 14 years, the city issued an ERP Replacement RFP to modernize operations. Rio Rancho ultimately selected Infor and a team of best-in-class partners, with GForce leading the Finance and Supply Management (FSM) implementation.

Project Details

  • Duration: 2+ Years
  • Overall project timeline: 14 Months
  • Implementation Partners: 5
    • GForce: FSM
    • X M Inovium: HR, Payroll
    • VIP: Utility Billing
    • Origin: Permitting
    • EUNA: Budgeting

Customer Type

  • Net New (public sector/municipal government)

Bid Type

  • RFP

Procurement Channel

  • DLT Solutions (single-source contract)

Pricing Model

  • Fixed Bid

The Win

Infor assembled a team of best-in-class implementation partners. GForce was selected to lead the Finance and Supply Management, supporting HR, Payroll, Time and Attendance, and Utility Billing areas. Euna Solutions provided the budgeting platform.

Heading into demos, Infor’s team went on-site for two and a half days of in-person support, focusing on real-world implementation scenarios. As a result of these on-site demos, a deal was reached.

More recently, the full team returned on-site to finalize contract details with the city, enhancing engagement through face-to-face meetings.

Key actions that drove the win:

  • Infor selected the best-in-class team with GForce leading the FSM workstream.
  • Coordination across all implementation partners, Infor & DLT to provide a seamless experience.
  • On-site finalist demos (2.5 days) to address implementation questions.
  • Unified, coordinated RFP response with consistent messaging across all partners.
  • Second round of on-site meetings to finalize contract details with the city.
  • Partnered seamlessly with 5 vendors to present a complete, integrated solution.

The Challenge

Rio Rancho was operating on CentralSquare Naviline payroll, along with more than a dozen disconnected systems. These systems did not integrate, resulting in a lack of unified view of processes.

Rio Rancho selected Infor CloudSuite Public Sector to consolidate numerous legacy systems onto a single cloud-based platform. GForce is leading the Finance and Supply Chain (FSM) implementation over a 14-month engagement covering 23 modules. The GForce team includes dedicated leads for AP, Finance, and Supply Chain under a GForce Project Manager. The broader transformation program spans more than two years.